VoIP FAQ




What is VoIP?

VoIP stands for Voice over Internet Protocol. VoIP phone, sometimes referred to as broadband phone, is a phone service which operates using your high-speed Internet connection. There are mainly two kinds of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone or a computer headset with a microphone, respectively. As opposed to a traditional landline, when you use your phone or computer to call a number the call is sent over the Internet instead of over copper wires running out of your house.


How do you use VoIP?

With a phone-based service you would use VoIP the same way you use a regular landline, by picking up the phone to answer it or dialing a number to place a call. With a computer-based service, you can call using a headset with a microphone plugged into your computer.


Can I call any phone?

Most providers allow you to call any phone number in the world, whether that number be a local, long-distance, mobile phone, or international number. However, some computer-based providers may limit you to other subscribers to that service (Commonly known as “User to User”). For your convenience, we list only those providers who allow their customers to call the regular phone network. Additionally, you may be able to speak with more than one person at a time using a feature typically titled either “Conference Calling” or “Three-way Calling.”


Is VoIP clear?

The quality of VoIP voice has dramatically improved over the past few years, reaching the quality level of a landline phone and sometimes even exceeding that level. However, voice clarity may differ from provider to provider and will also depend upon the speed and quality of your broadband connection. Before signing up, you may wish to consult our in-depth review of the specific provider.


What are the advantages of VoIP?

A VoIP or broadband phone service can help you save up to 90% of your monthly phone bill. VoIP providers offer many features which are covered in the monthly fee, such as voicemail, caller ID, three-way calling, and call waiting. Providers also offer unlimited long-distance with their plans, which saves customers the trouble of having to purchase long-distance phone cards. VoIP service is best suited for you if you can relate with any of the following comments:

  • I have a high speed internet connection and would like to lower my phone bills.
  • I make expensive long-distance or international calls and would like to reduce those costs.
  • I run a small business and phone bills make significant part of my overhead.
  • I like the convenience of taking my number with me as I travel anywhere in the world.
  • I'd like to utilize attractive features such as conference calling, choice of any area code, voice mail, caller ID, call waiting, etc.
  • I'm frustrated with excessive taxes and long-distance company monopolies.
  • I live outside the U.S. but I need a local NYC number for my business.

Can I get a free trial?

Yes, many providers offer a no conditions 30-day money back guarantee so you can try a service without risk to see if it meets your needs. Many of the providers also offer the first month of service for free.


Can I keep my phone number?

Most providers allow number portability so you can use the same number which is given by your traditional phone provider.